Your privacy is important to us. To protect your privacy, this Privacy Notice outlines the choices you can make about the way your information is collected, used, how we share it, how we protect the security of the information and how you can contact us about our privacy practices. You will find this notice available on our website www.ems-move.com and our email footer.
EMS is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Under GDPR regulations, you are entitled to know the identity of your Data Controller.
The identity of your Data Controller is dependent on the type of services you receive from us. Examples of these would be:
Business Partners: If we are performing services on behalf of our business partners and you engaged that partner for specific services, then that partner maybe your data controller. In this case our Policy will not apply to you, please refer to their policy. EMS will as Data Processor process your personal data in line with this policy.
Private/Direct Move: If EMS provides direct services to you, your Data Controller will be EMS, for any questions on this please contact EMS at email@example.com
The Information We Collect
We may collect the following information:
- name and job title
- company name
- contact information including email address, telephone number
- moving locations and moving dates
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
Information we receive from other sources
We are working closely with third parties, your employer, business partners, and subcontractors, payment and delivery services, search information providers, credit reference agencies, financial institutions, criminal check records and may receive information about you from them.
Cookies are small files saved to the user’s computer hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.
Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.
What we do with the information we gather – Purpose & Minimisation
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- To provide you with the services requested
- To notify you about the changes to the services
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time-to-time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
- To comply with Industry Standards and our policies
- Applicable laws and regulations
We agree not to use or disclose without consent personal information for any purpose other than for the services we have been contracted to provide.
Disclosure of your Data
We will share your Data with:
In the event we sell our business or assets, we may disclose your data to the prospective buyer
If EMS and all its assets are acquired by a 3rd party, your data maybe one of the transferred assets.
If we have to share your Data under any legal obligation, or to protect the rights, property, your safety and safety of our staff.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We hold our employees accountable for maintaining the privacy and integrity of our customers’ information. We provide ongoing training programmes that are designed to keep our employees informed of our Privacy Principles.
No method of transmission over the Internet, or method of electronic storage is 100% secure, therefore, we cannot guarantee its absolute security. If you have any questions about the security please contact us on firstname.lastname@example.org
Protecting the Privacy of the very young is important to EMS
We never collect or maintain information on our website from those we know are under the age of 16, and no part of our website is structured to attract anyone under the age of 16. If EMS becomes aware that any information is for a child under the age of 16, we will take immediate steps to ensure that the information is deleted from our database. We always encourage parental control.
Controlling your personal information – Data Protection Officer
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at email@example.com
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
Use, Retention & Disposal – Data Storage
We may also collect information about you from e-mails or letters you send to us or from telephone calls with you. Information shall only be kept for as long as necessary but no longer than 6 months to fulfil the stated purposes or as required by law or regulations and thereafter appropriately disposed of either by deletion from our database, or, in the case of hard copy information, destruction (normally by means of secured shredding). We take measures to destroy or permanently de-identify Your Data if required by law or if your data is no longer required for the purpose for which we collected it for.
You may request details of personal information which we hold about you under the Data Protection Act 1998 and from the 25th May 2018 GDPR regulation/DP Act 2018. If you would like a copy of the information held on you please write to Nucleus 2, Central Way, Park Royal, London, NW10 7XT, United Kingdom. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will correct any information found to be incorrect.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Consent, Choice & Lawfulness
EMS believes that you own your personal information. We offer you certain choices about what personal information we collect from you, how we use that information, and how we communicate with you.
You can choose not to provide personal information to us. However, if you do not provide your data when requested we may not be able to carry out the services applicable. Our customers will always have the option to opt out but our services maybe limited. If you do not want to share your personal information with EMS please contact firstname.lastname@example.org
We may provide your personal information to companies that provide services to help us with your applicable services such as shipping lines or our business partners. These companies are authorised to use your personal information only to provide these services to us.
EMS takes our responsibility to manage your information and protect your privacy very seriously. Our policies and processes are audited by independent organisations. We have developed employee GDPR Training & Monitoring to prepare teams for their specific responsibilities related to the GDPR. Created internal processes to support the individual rights elements of GDPR related to Articles 15/17/20. In addition, we carry out an annual Privacy/Data Protection\GDPR Compliance Programme incorporating Breach Notification.
How to Correct or Update your Information – Data Subject Requests, Accuracy, Rectification & Integrity
The Act gives you the right to access information held about you in accordance with the Applicable Data law. If you are based in the UK, this will be the DP Act 1998 and EU Directive 95/46/EC and from the 25th May 2018 GDPR regulation/DP Act 2018.
Upon request, EMS will provide you with information within 28 days about whether we hold any of your personal information. You can access and update your personal information by contacting our Data Controller through email email@example.com
To protect your privacy and security, we will also take reasonable steps to verify your identity before making corrections or granting access. We will respond to your request to access within 28 days. If you wish to request that we no longer use your information please contact firstname.lastname@example.org
Complaints – Data Breaches
How to Contact us
Data Protection Officer