Alastair Cowan joins EMS as Operations Manager

February 26, 2020/0 Comments/in Uncategorized /by Grant Morris

As Elite Moving Systems Ltd continues to expand, we are strengthening our Operations department and in so doing are delighted to announce that Alastair Cowan has joined us as an Operations Manager.

Alastair brings to EMS more than thirty years of industry experience, having performed operational and account management roles, managed overseas agent relationships, as well as managing an office and warehouse depot.

Martina Burke, Head of Operations at EMS said “Alastair has a wealth of knowledge and experience and he will be a great addition to our ever-expanding team, where he will be able to help us grow and continue to be one of the leading providers of Moving Services to the Relocation Management Companies. He will also help us to strengthen our Agent relationships around the world.”

Alastair is a family man who is married with two older children. In his spare time, he is a keen cyclist (having participated in the ride from London to FIDI in Amsterdam last year), and is a dedicated sports fanatic, with a great love of rugby and Manchester United (!). He is also an avid music fan and enjoys going to music events on a regular basis.

Alastair said, “I am really excited to be joining the EMS team at this time and am looking forward to helping the company develop and grow.”

We extend a big welcome on board to Alastair and everyone at EMS wishes him every success in his new role.

0 replies

Leave a Reply

Want to join the discussion?
Feel free to contribute!

Leave a Reply Cancel reply

Terms & Conditions

By entering this site you (“the User”) agree to all of the terms and conditions set out below.
This site, its contents (including, but not limited to, any images, pictures, text) and any part thereof are the copyright of www.ems-move.com.
The names logos and trademarks incorporated in this site are the registered trademarks of www.ems-move.com.
The User hereby agrees that they shall not at any time for any purpose whatsoever anywhere in the World: –
1. copy reproduce delete or vary this site or any part thereof in any medium;
2. infringe the copyright trade marks design rights patents or other intellectual property rights (whether registered or unregistered) of www.ems-move.com modification of this site or any part thereof at any time;
3. infringe, by copying or otherwise, the intellectual property rights of any third party whose intellectual property (including, but not limited to, registered trade marks) may be reproduced on this site by www.ems-move.com with their kind permission.
By entering this site the User acknowledges and agrees that the User’s use is at the unauthorised User’s own risk and that www.ems-move.com the Manufacturer and none of its employees agents and contractors involved in creating producing or delivering this site shall be liable for any accessing of personal data by a third party or any direct indirect incidental consequential or punitive damages or any other losses costs claims or expense of any kind (including legal expenses) which may arise, directly or indirectly, through the access to, use of, or browsing of this site or through the User’s downloading of the material data text images video or audio material from this site, including but not limited to, anything caused by any viruses bugs human act omission or negligence or any computer system phone line hardware software or program malfunctions or any other errors failures or delays in computer transmission or network connections.
Although the specifications features illustrations and other information contained in this site are based upon up to date information and while www.ems-move.com makes all reasonable efforts to ensure that all material on this site is correct accuracy cannot be guaranteed and www.ems-move.com makes no warranties or representations as to its accuracy. All warranties in relation to the information contained in this site whether express or implied by law are hereby excluded to the fullest extent permitted by law.
Any communication data (except personal data) or material the User transmits to this site or to www.ems-move.com in any manner and for any reason will not be treated as confidential or proprietary. The user hereby acknowledges and agrees that any ideas concept technology procedures methods systems designs plans charts or other materials transmitted to www.ems-move.com anywhere anytime and for any reason whatsoever as legal owner of the same.
www.ems-move.com reserves the right to revise these terms and conditions at any time and for any reason. www.ems-move.com also reserves the right to make changes at any time without notice or obligation to any www.ems-move.com information relating thereto contained in this site. By entering this site the User acknowledges and agrees that the User shall be bound by any such revisions.
By entering this site the User acknowledges and agrees that this site is intended for viewing within the United Kingdom only. If the User uses this site from other locations then the User shall be solely responsible for compliance with any and all applicable local laws.
This site and these terms and conditions are governed by and should be construed in accordance with English Law. Any dispute which arises between www.ems-move.com and the User shall be subject to the exclusive jurisdiction of the English Courts.

Privacy Policy

This privacy policy sets out how Elite Moving Systems uses and protects any information that you give EMS when you use this website.

EMS is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

EMS may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 06/01/2015.

What we collect
We may collect the following information:

name and job title
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. View Google’s privacy policy.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@ems-move.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Nucleus 2, Central Way, Park Royal, London, NW10 7XT, United Kingdom.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Cookie Policy

This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for website’s to obtain explicit consent from users before leaving behind or reading files such as cookies on a users computer / device.

Cookies are small files saved to the users computers hard drive that track, save and store information about the users interactions and usage of the website. This allows the website, through it’s server to provide the users with a tailored experience within this website.

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and it’s external serving vendors.

This website uses tracking software to monitor it’s visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website but will not store, save or collect personal information. You can read Google’s privacy policy here for further information [ http://www.google.com/privacy.html ].

Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

International Move Specialist (IMS)

EMS are a leading International Moving Company relocating over 4,000 corporate professionals and their families across the globe each year. As an International Move Specialist you will be assigned your own portfolio of corporate customers. You will be responsible for the professional coordination of the owner’s household goods shipment on a door to door basis, managing packing teams, forwarders, overseas partners, storage and 3rd party services. Your primary responsibility is to ensure first class service levels are delivered at each stage of the move process, achieving customer satisfaction, whilst managing the supplier costs attributed to each move. You will be directly aided by a team administrator, pricing analyst and customer service representative, whilst working in a team which will receive both individual and team performance targets.

To apply please email Nick Stevens: careers@ems-move.com

TEAM Administrator

EMS are a leading International Moving Company relocating over 4,000 corporate professionals and their families across the globe each year. The Team Administrator will work within the operations department of the service centre, shadowing a team of International move specialists. Whilst the position will involve assisting the IMS team with administration, they will learn from a highly experienced team(average IMS 10 + years experience). This position is the first step towards a career path of becoming a professional IMS responsible for managing your own portfolio of corporate customers and managing a caseload of professional worldwide relocations. In addition EMS is a successful and growing business with other vacancies and career opportunities arising in other divisions such as sales, marketing, logistics and accounting.

Duties

Receiving external and internal phone calls
Copying/Faxing and emailing
Job record inputting & database entry updates, including internal and external custom built software system
Attaching documents for pre-move survey to EMS surveyors Outlook diary
Production of crew paperwork ex EMS software system including pre-approved services
Booking Air freight and Sea freight consignments to overseas destinations
Administrative support towards sales Invoicing & supporting documentation
General use of Microsoft Office, Word. Excel, Outlook and Power Point

To apply please contact Nick Stevens: careers@ems-move.com

Business Development Manager

Business Development Manager

Job Description

Develop and implement sales and business development opportunities for International Moving within the UK and Europe, this will include cold calling/emails and face to face appointments.
Identify and generate immediate new business opportunities
Identify and develop leads for RFI / RFP within International moving
Work closely with the key management within the business to maximize opportunities
To develop relationships with existing clients, ensuring that all company services are used by them at every available opportunity
Maintain and update the sales database system to ensure all prospects and clients are contacted in such a way to ensure maximum development of client relationships
Account management: Work with a team of International coordinators ensuring company services are delivered to the account’s expectations.
Attend events such as conferences/ seminars/ conventions, some of which are out of normal working hours.
Attend and participate in training sessions/team meetings
Regular contact and visits to clients and potential clients to ensure all possible opportunities are exploited to bring in future business.
Regular contact with current clients (either by phone, email, visits) in order to maintain good relationship.
Flexible working/Client demands –including early morning, evening appointments and some weekends.

Skills/ Experience:

Minimum 2 years experience required
Exceptional Interpersonal and communications skills.
Willingness to travel extensively (often at short notice)
IT literate on Word and excel

Start date: Immediate

Holiday: 20 days excluding bank holidays. Additional day for each year service up to maximum 25 days per annum

Salary: Negotiable

Benefits: Commission/Bonus, company car, laptop and mobile phone

Please apply to Lisa Jeffries: careers@ems-move.com

Customer Service Representative

EMS are a leading Corporate International Moving Company relocating over 4,000 corporate professionals and their families across the globe each year.

As a Senior Customer Services Representative you will be responsible for ensuring staff and external suppliers produce consistent performance to the highest standards.

Our aim is to exceed the expectation levels of both the Corporate Customer and the relocating Transferee along with continuously improving our overall customer satisfaction scores. Candidates should possess a can do proactive attitude, show empathy, take ownership of the issue raised, follow up on time each time and find the right balance to ensure the Transferee, Corporate Customer and business needs are met. EMS is a successful growing business and this a new exciting role offers total job satisfaction in a fun, professional environment with the opportunity for further career development. You will be directly aided by the Customer Services Manager, a Team administrator and Head of Operations.

To apply please email Eileen Devereux: careers@ems-move.com